Confidentiality and GDPR Date Protection

 

General Guidelines:

When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.

 

Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.

 

All information about you of a sensitive or personal nature will be treated as private and confidential. We will however use and disclose the information we have about you in the course of arranging, placing and administering your insurance. This may involve passing information about you to insurers, other intermediaries, risk management assessors, uninsured loss recovery agencies and other third parties involved (directly or indirectly) in your insurance.

 

We may but only with your permission also pass information about you to other IMASA Members which are in, or are associated with, our Association. If you do not wish to receive information from them, or for us to disclose information about you to other parties, please contact us immediately. In the interests of security and to improve our service, telephone calls may be monitored and/or recorded.

 

Using Your Personal Data to Improve Our Services

As a valued customer, we may use your personal data to contact you by phone, SMS, letter or email to ask you to participate in one of our service improvement programmes.  We will share your personal contact details with our chosen third party partners and service providers who may carry out these service improvement programmes on our behalf.  We will always make you aware of how we will use the information that we gather from you at the time of contacting you for any specific service improvement programme.  We have a legitimate business interest in contacting our customers in this way and will always treat your involvement in any service improvement programme, and associated personal data, in confidence. Should you not wish to participate in our service improvement programme, you can simply decline to participate at the point of contact or, should you wish never to be contacted for the purpose of market research, you can tell us at any time by ringing the contact centre on
01246 452878

 

Right of Erasure

You have the right to request your personal data to be permanently deleted from our records and systems to avoid any further communication with you.  Your request will always be considered in light of the legal bases that we hold, store and process your personal data and the purpose that we collected your data.  Where the legal bases permits, we will carry out your instruction without undue delay.  Please note, however, that where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.  Please address any request to delete your data to officeimasa@aol.com .

 

Using Your Personal Data

We will hold your personal data for 6 years, after the date of your last transaction in the case of there being a Student Indemnity Claim.
In the event that you need to make a claim against us, whether that be a product issue or personal injury claim, we will use your personal data and any supporting evidence that you provide to us to process your claim, including sharing this with our chosen insurance company.  From time to time where a claim is outside of our insurance policy, we may also need to engage with external lawyers and share your personal data with them.

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